Staff at 25hours are competent, sociable, dedicated and empathetic. Staff with personality and interests outside their workplace raise the profile of our product. We don’t want service robots. Human contact cannot be standardised. We allow our staff free rein in interacting with our guests so they are happy to give each individual the attention they deserve. But don’t let the casual tone and relaxed attitude detract from the fact that we demand good manners and solid professional expertise.
25hours does not stand still; with us you consciously choose dynamism, surprise and a hint of adventure. We’re not some kind of over-structured conglomerate where clipboards rule every move. As part of the team we give you a great deal of responsibility, offering you the opportunity to decisively shape your own workplace as well as the company. It’s never boring with us and work is fun even when it’s hectic.
You can pursue a career with us because we’ll help you every step of the way. We give regular feedback to support your development, train you in all areas of responsibility and lastly have plenty of work to allow you to gain experience. Use your commitment and energy to actively forge your own career. Take small or large steps in your 25hours hotel and set your own path within the group or even internationally.
We pull together and believe a down-to-earth working relationship with flat hierarchies is the key. Our managers are active role models, lending a hand and taking responsibility for their team. They regularly develop their own capabilities and share this knowledge with their staff members. There is no knowledge for the sake of control at 25hours. We support each other - across departments and across hotels.
Our training concept is colourful, exciting, lively and grows steadily. What is important is it’s authentic and close to what’s happening. A lot of our training programmes have been specially developed for 25hours. They are jointly developed on an inter-hotel and cross-departmental level and taught by our own members of staff. Our topics range from the whole package such as essentials, feedback and behaviour up to a close-up on the arrival of guests. We successful work with Bridgehouse for individual development of our managers. The training company not only has a philosophy that suits 25hours, it also has a variety of seminars and a broad portfolio of experienced trainers. Our focus is on exchange and individual development. We learn from and with each other – so our training sessions are not just about “leaning back and relaxing” they are for “actively taking part in”.
We train dedicated and motivated employees with an infectious personality to become key players. Christina Arnold helps us in this. Selected staff members from every 25hours hotel learn trainer basics at regular multi-seminars where they creatively and actively help to develop training concepts. In their 25hours hotel they take on the responsibility of communicating and demonstrating the message of our essentials, feedback and behaviour policies to their colleagues.